Customer Service Specialist – Mobile phone service

[MichaelTuanAnh]

Vacancy Profile and Candidate Requirements

1. Vacancy profile
- Job title: Customer Service Specialist – Mobile phone service
- Amount: 1
- Work location: HCMC, Vietnam and International

2. Job description
· Follow up technical information/ quality issue to apply appropriate action plan.
· Support Mobile Phone Service Network operations
· Monitor service network operations to avoid implicit risks.
· Control repair data/ customer database from service system
· Set up efficient communication channel with Mobile Regional HQ/ASCs and other service locations for promptly supports and action plans.

3. Candidate Requirements
· University degree (Business, Telecommunication is preferable)
· At least 3 years of experience in mobile service area
· Good knowledge of mobile phone hardware, customer service and telecommunication
· Good communication, problem solving and analyzing skill
· Good team player
· Be attentive and courteous
· Language: Advanced English
· Work by system
· Able to travel abroad if required

4. Benefits
· Attractive salary
· Allowances (lunch, mobile phone fee, transport, job-based)
· Variable bonus (2-4 months’ salary)
· Welfare: Medical Insurance, Social & Accident Insurance, Company trip and staff Purchase

Contacts:

Thao T (Ms.)

Adecco Vietnam Joint Stock Company
11th floor, Empire Tower
26 - 28 Ham Nghi
District 1, Ho Chi Minh City
Tel. +84 8 3915 3430
Fax. +84 8 3915 3431
Mobile. +84 909 252 076
thao.tran@adecco.com.vn
adecco.com.vn