Dear Van Thang Ninh,
My name is A Bi and I am happy to assist you today.
Firstly, please allow me to apologize for the delay in responding to your email. Due to the high volume of contacts we are currently receiving, it is taking slightly longer than normal for us to respond to our customers.
Van Thang, we thank you for reporting the withdrawal issue to us. As per our investigation, there is an issue with processing withdrawals initiated on Oct 31, 2017.
We have noted your impacted transaction and rest assured, we will get the withdrawal reversed within the next 24 to 72 hours. Once the fund is returned, you may try to initiate a new withdrawal again.
In the meantime, I have credited $20 USD to your PayPal account to refund the withdrawal fees charged. We apologize for any inconvenience caused by this and thank you for your patience.
Whenever you have any questions, just email us or call us by clicking "Help" at the bottom of any PayPal page.
Sincerely,
A Bi
PayPal
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